Professional Email Diplomacy

🎯 Goal: Student can write diplomatic business emails using hedging language in professional contexts

📐 Hedging and Diplomacy in Writing

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#business communication#email writing#diplomacy

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🎯 Click hotspots to explore vocabulary in context

Let's talk about writing emails at work. We've all sent one we wish we could take back!

“How do you feel when you have to write a difficult email to your boss or a client?”

“In your opinion, what makes an email sound rude even when the person doesn't mean to be?”

“Have you ever received an email that upset you? What happened?”

“If a colleague missed an important deadline, how would you bring it up in writing?”

“Do you prefer to sort out tricky work issues by email, phone, or in person? Why?”

Fresh topic questions — none repeat until you have seen them all

🎲 Speaking Activity 1

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Problem Solving

Let's solve these workplace email problems together. Talk through your ideas out loud.

8 minutes

🗣️ “One way to handle this might be to...”

🧩 PROBLEM TO CRACK #1

A client is angry because your team missed a deadline. You need to write back, apologise, and negotiate a new timeline without losing their trust.

Solve it together — talk through every option.

🎲 Speaking Activity 2

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Sell It!

Convince me to buy or try each idea. You have 60-90 seconds and should sound persuasive.

6 minutes

🗣️ “You'll love this because... / Imagine being able to...”

🏷️ YOUR PITCH

An app that rewrites blunt emails into diplomatic, polite versions instantly.

Convince your teacher to buy it. Big claims welcome!