Corporate Conflict Resolution

🎯 Goal: Student can mediate workplace disputes using diplomatic language and conflict resolution register

📐 Conflict Mediation Register

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#workplace#negotiation#communication

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🎯 Click hotspots to explore vocabulary in context

Let's start by talking about conflict at work. I'm curious how you handle tricky situations.

“When two colleagues clash over a project, what's your instinct — step in or stay out of it?”

“Do you think it's ever wise to give up something you want just to keep the peace?”

“Imagine you're stuck in a negotiation going nowhere — what would you try first to break the deadlock?”

“Would you rather have a boss who's brutally honest or one who's smooth and tactful?”

“Have you ever seen someone calm down a heated argument brilliantly? What did they actually do?”

Fresh topic questions — none repeat until you have seen them all

🎲 Speaking Activity 1

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Real or Fake?

Decide if each surprising claim about conflict resolution is Real or Fake. Justify your guess before I reveal it.

6 minutes

🗣️ “I think that's real/fake because...”

In many companies, an arbitration decision is legally binding and cannot be appealed.

Why would firms accept a final ruling?

🎲 Speaking Activity 2

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Find the Difference

Compare picture A and picture B. Describe the five differences you spot in full sentences.

7 minutes

🗣️ “In picture A ... but in picture B ...”

🔎 Differences found

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the number of people at the table

the colour of the mediator's folder

the whiteboard content

the number of coffee cups on the table

the handshake